British Airways’ latest initiative, in partnership with the UK DfT, aims to make travel easier for the airline’s customers with disabilities, which amount to more than half a million per year. Can we send you the Mirror Travel newsletter with weekly travel news and inspiration? The airline also endorses the 'Sunflower' hidden disability lanyard, so that customers can subtly let cabin crew and BA employees know they may require extra help. Passengers with Autism should contact British Airways at least 48 hours before your departure time, who will be able to arrange airport assistance and any other specific needs that can be catered for. Passengers with Autism should contact British Airways at least 48 hours before your departure time, who will be able to arrange airport assistance and any other specific needs that can be catered for. Earlier this week, Learningrose was proud to unveil a partnership with British Airways, leading to the airline being the first “autism friendly” dubbed airline. In celebration of World Autism Awareness Day (02 April), British Airways has today announced it is the first airline to be awarded the renowned ‘Autism Friendly Award’, accredited by the National Autistic Society. Moreover, the airline offers staff escorting from and to the aircraft for families who request it. 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The airline regularly meets with its accessibility customer advisory group and has implemented a series of improvements across all stages of the customer journey, from booking to arrival at the destination, leading to a significant increase in customer satisfaction from customers with both hidden and visible disabilities. Listen to Post. Part of British Airways’ £6.5bn investment for customers and follows the launch earlier this year of airline’s new staff training programme to improve assistance for customers with hidden and visible disabilities. It's the first carrier to receive the 'Autism Friendly Award' from the National Autistic Society, a British charity. This is just an info notification message. The airline’s director of brand and customer experience, Carolina Martinoli said how proud British Airways were to receive the award: Budget airline EasyJet carries more passengers, but British Airways is the UK’s only true global airline. Around 600 customers with autism travel with British Airways every month and the airline has been working closely with the National Autistic Society to increase colleague awareness and help customers with autism prepare for their journey. "We welcome nearly half a million customers who require special assistance each year and we’ll be prioritising further improvements for these customers throughout our centenary year. Sainsbury's Nectar and British Airways have announced the partnership, which will allow customers to use loyalty points towards flights, hotel stays, car hire and more, though the Avios programme. The initiative raises awareness about disabilities such as … We also understand that our customers with autism often find new environments stressful and overwhelming and that’s why we’re creating a step-by-step guide of the British Airways journey experience, which I’m looking forward to sharing with customers very soon.”. British Airways Becomes First & Only Airline To Receive Autism Friendly Award 2nd April 2019 . The cards are word and picture social stories that are multifunctional, age appropriate, help nervous passengers and are multi-disability friendly. Rizzlekicks Wed 06-Mar-13 10:05:26. Our. They are also being used by the … An example card detailing arrival instructions | (c) LearningRose. In celebration of World Autism Awareness Day (April 2), British Airways has today announced it is the first airline to be awarded the ‘Autism Friendly Award’, accredited by the UK’s National Autism Society. A new training film, integrated into frontline training, has been key to achieving this, with the focus on inclusivity, emotional engagement and great customer service. She was the … You can find out more about requesting assistance and other services on the airline's website here . British Airways urges parents to flag up their child's needs 48 hours in advance Credit: 2010 Getty Images/Dan Kitwood Crucially, all cabin crew will also be made aware of our situation. British Airways awarded prestigious ‘Autism Friendly Award’ by National Autistic Society. Photo: Bigstock. Contact Details: For more information please contact press.office@ba.com. In April, British Airways became the first and only airline to be awarded the renowned Autism Friendly Award by the National Autistic Society. The announcement was made on World Autism Awareness Day. SHARE. British Airways cargo workers have declared nine days of strike action starting on Christmas Day, threatening shipping chaos ahead of a potential no-deal Brexit. Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: "I am really proud that British Airways has been recognised as the first autism-friendly airline in the UK. British Airways has launched ‘Beyond Accessibility’, a campaign to bring about improvements for disabled customers to make their journeys simpler and easier. BA is a member of the Oneworld Alliance, is a joint venture partner with American Airlines and provides service to 183 destinations on six continents. Has anyone had experience of flying with British Airways with SN children? This is a major step forward for the national carrier. One airline employee, writing on the Flyer Talk forum, noted code comes up on registers at the airport and triggers staff to act. The announcement on World Autism Awareness Day follows the carrier making enhancements to support passengers requiring additional assistance, including those with autism and other hidden disabilities. They do provide ‘Skyflyer Activity Packs’ on long haul flights from London Heathrow, and London Gatwick. DS, aged 7, has ASD and as well as sensory issues, has difficulty with standing in lines. Will they give assistance with booking seats in advance and generally … British Airways is the only UK airline to receive the autism friendly award from the National Autistic Society UK, of which our work represents part of this accolade. British Airways has become the first airline to receive the National Autistic Society's Autism Friendly Award after numerous efforts to tailor to autistic customers' needs. In recent years the airline has worked closely with the National Autistic Society as well as a number of specialist charities in order to enhance its service for customers requiring additional assistance, including those with autism and other hidden disabilities. … A parent flying from Jordan to the UK criticised British Airways after the airline refused to allow his autistic child to travel with an iPad. British Airways and ASD (3 Posts) Add message | Report. British Airways awarded prestigious ‘Autism Friendly Award’ by National Autism Society, becoming the only autism-friendly airline in the UK; Airline continues substantial investment in accessibility training for all customer service staff; More enhancements to come for customers with hidden and visible disabilities during British Airways’ centenary year; In celebration of World Autism … British Airways awarded prestigious ‘Autism Friendly Award’ by National Autism Society, becoming the only autism-friendly airline in the UK Airline continues substantial investment in accessibility training for all customer service staff More enhancements to come for customers with hidden and visible disabilities … It has been produced in partnership with Learning Rose, a company who develop support material for people with autism, and is endorsed by the National Autism Society. Has anyone had experience of flying with British Airways with SN children? A new training film, integrated into frontline training, has been key to achieving this, with the focus on inclusivity, emotional engagement and great customer service. The announcement was made on World Autism Awareness Day in April and commended its policy of raising awareness of autism among its staff and for creating personalised travel experiences for autistic customers. On the first meeting, I had over 75 children attend with their parent or carers at a local play centre where it was prejudice-free. Autism Travel Tip. British Airways (BA) has announced that it has received an award for work to raise awareness of autism among staff and its efforts to improve the experience of autistic customers. This is just an error notification message. As part of the UK airport assistance, passengers with autism will receive a sunflower lanyard which subtly and discreetly … Around 600 customers with autism travel with British Airways every month and the airline has been working closely with the National Autistic Society to increase colleague awareness and help customers with autism prepare for their journey. Huevos Rancheros Slow Cooker Stew Recipe. When we see DPNA it tells us there is a passenger with a non-mobility, … We welcome nearly half a million customers who require special assistance each year and we’ll be prioritising further improvements for these customers throughout our centenary year. (Photo: British Airways) In celebration of World Autism Awareness Day (April 2), British Airways announced it is the first airline to be awarded ‘Autism Friendly Award’, accredited by the National Autism Society. “This includes a new, specialist team in our customer contact centres, accessible information on ba.com and further training for colleagues. At the time in Preston, there didn’t seem to be much help or support for families of children with autism – so I decided that I was going to make a change for the better and started my own parent carer support group called JAG (Junior Autism Group). September 20, 2018. Daniel Cadey, the National Autistic Society’s Autism Friendly Development Manager, said: “Our charity knows that the sensory overload and unfamiliar … As British Airways celebrates its centenary year, the airline has been working closely with several specialist charities, including the National Autistic Society, and has implemented enhancements to improve the experience for customers requiring additional assistance, including those with autism and other disabilities. But these airways may make it difficult to clear the lungs and lead to a chronic cough, and may explain why children with autism are overrepresented in the study compared with the general population, the researchers say. Join us. And none of the children without autism have these double-branched airways. “By taking these steps, now and into the future, British Airways is opening up its world-renowned customer service and working with us to help create a society that works for autistic people.”, Supporting customers with additional needs. The airline has been recognised for the work it is doing to raise awareness of autism among its staff and for creating a personalised, seamless travel experience for autistic customers, … British Airways has launched ‘Beyond Accessibility’, a campaign to bring about improvements for disabled customers to make their journeys simpler and easier. In celebration of World Autism Awareness Day (April 2, 2019), British Airways has announced it is the first airline to be awarded the renowned 'Autism Friendly Award', accredited by the National Autism Society The airline’s director of brand and customer experience, Carolina Martinoli said how proud British Airways were to receive the award: British Airways First Airline to Receive Autism Friendly Award. It’s the first airline to take part in the Department for Transport’s “It’s Everyone’s Journey” initiative, which seeks to create a more considerate travel environment across various methods of transportation, including air, rail, and bus. ANA, All Nippon Airways Autism Friendly Award. They do provide ‘Skyflyer Activity Packs’ on long haul flights from London Heathrow, and London Gatwick. British Airways awarded prestigious ‘Autism Friendly Award’ by National Autism Society, becoming the only autism-friendly airline in the UK Airline continues substantial investment in accessibility training for all customer service staff More enhancements to come for customers with hidden and visible disabilities during British Airways’ centenary year . BRITISH AIRWAYS BECOMES FIRST AND ONLY AIRLINE TO ... British Airways awarded prestigious ‘Autism Friendly Award’ by National Autistic Society, becoming the only autism-friendly airline in the UK, Airline continues substantial investment in accessibility training for all customer service staff, More enhancements to come for customers with hidden and visible disabilities during British Airways’ centenary year. British Airways has become the first airline in the UK to be awarded the renowned Autism Friendly Award from the National Autistic Society. 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